Medallia
Use Medallia's multi-platform triggers to send perfectly timed Trustpilot service review invites to your customers
Developed by: Medallia
About Medallia
Medallia is a global experience management platform designed to enable brands to use a single platform to uncover insights that can be used to improve their customer experiences, contact center experiences, employee experiences and other digital experiences.
Medallia and Trustpilot
Capture Trustpilot reviews at the right time and place with Medallia's multi-platform triggers. Add automatic review invitation triggers to your review strategy, providing your brand with the opportunity to capture more reviews. More reviews mean the richer the data Medallia has to analyze. Medallia's advanced analytic tools spot patterns and trends in your review data, helping you gain deeper understanding of your customers' sentiments.
To set up this integration, speak with your Customer Success Manager at Medallia
Media
Use cases
- Use Medallia triggers to send Trustpilot service review invites to your customers
Medallia's built-in triggers can be used to perfectly time the Trustpilot service review invites you send out to your customers, helping you to engage them at precisely the right time to ensure you keep that powerful customer feedback coming in!
- Leverage Medallia email surveys to collect Trustpilot service reviews from customers
Seamlessly create and send email surveys you've built in Medallia that request feedback from your customers. When surveys are completed, you'll receive verified Trustpilot service reviews that count towards your business' TrustScore.
- Feed your Trustpilot service reviews into Medallia for analysis
Use real-time customer insights to make your customer conversations more meaningful. With the help of Medallia’s powerful analytic tools you can identify trends and uncover key insights in your Trustpilot service reviews and other customer feedback. Transform these insights into actionable outcomes to continue delivering best-in-class customer experiences.